Revolutionizing a Large City’s Supplier Procurement Processes
One of the largest cities in the US, renowned for its dynamic growth and diverse needs, recognized the imperative to enhance its supplier procurement processes. To maintain its reputation and efficiency, the city partnered with APG Emerging Tech to modernize its supplier portal and onboarding experience.
The city's procurement team faced inefficiencies in supplier registration, onboarding, and process consistency, which hindered their ability to attract top-tier suppliers. With billions in annual spending, the need to streamline procurement was critical for the city's continued growth and service excellence.
Challenge
Alex, a small business owner, logs into the redesigned supplier portal to register his company. Guided by the intuitive interface and assisted by the AI chatbot, Alex completes the registration process smoothly. He easily accesses onboarding materials and schedules a virtual meeting for final approval. Later, Alex reflects on how the new system has reduced his administrative burden, allowing him to focus more on delivering quality services to the city.
APG Emerging Tech conducted a comprehensive analysis, engaging stakeholders to identify optimization areas. Solutions included redesigning the supplier portal, recommending an AI-powered chatbot, creating enhanced onboarding materials, and automating supplier engagement tasks.
Method
James, a Strategic Sourcing teammate, starts his day by reviewing metrics on the new dashboard. He notes a significant increase in supplier satisfaction and a reduction in onboarding time. James prepares for a meeting, confident in presenting the improvements that have enhanced the city’s ability to attract and retain top suppliers, ultimately benefiting the community.
James, a Strategic Sourcing teammate, starts his day by reviewing metrics on the new dashboard. He notes a significant increase in supplier satisfaction and a reduction in onboarding time. James prepares for a meeting, confident in presenting the improvements that have enhanced the city’s ability to attract and retain top suppliers, ultimately benefiting the community.
Alex, a small business owner, logs into the redesigned supplier portal to register his company. Guided by the intuitive interface and assisted by the AI chatbot, Alex completes the registration process smoothly. He easily accesses onboarding materials and schedules a virtual meeting for final approval. Later, Alex reflects on how the new system has reduced his administrative burden, allowing him to focus more on delivering quality services to the city.
James, a Strategic Sourcing teammate, starts his day by reviewing metrics on the new dashboard. He notes a significant increase in supplier satisfaction and a reduction in onboarding time. James prepares for a meeting, confident in presenting the improvements that have enhanced the city’s ability to attract and retain top suppliers, ultimately benefiting the community.
Alex, a small business owner, logs into the redesigned supplier portal to register his company. Guided by the intuitive interface and assisted by the AI chatbot, Alex completes the registration process smoothly. He easily accesses onboarding materials and schedules a virtual meeting for final approval. Later, Alex reflects on how the new system has reduced his administrative burden, allowing him to focus more on delivering quality services to the city.
Alex, a small business owner, logs into the redesigned supplier portal to register his company. Guided by the intuitive interface and assisted by the AI chatbot, Alex completes the registration process smoothly. He easily accesses onboarding materials and schedules a virtual meeting for final approval. Later, Alex reflects on how the new system has reduced his administrative burden, allowing him to focus more on delivering quality services to the city.